American Plus Moving and Storage

This was the worst moving experience I've ever had. Multiple people at the company openly lied about their terms. This is a broker that connects you with an actual mover on both ends. The moving company they connected us with to pack our things was terrible as well. The lead mover showed up to our apartment and immediately demanded a bribe on the side so he wouldn't say that our move was overweight (even though American Plus told us we should overestimate our shipment in advance - we already overestimated how much weight and space we would need). After we told the mover that we were sure we would have enough space on the truck, he began to shout at my wife and argue with her.

Move size: 2 Bedroom Home Service cost: $4500

Brokers who low ball with a mile-long contract and only take money in ways you can’t dispute. Contract allows them to charge thousands more to get your things. There is even a clause that states contract is binding even if a violation of Florida law. Michael locks you in then Gabby and her boss are helpful to get movers but then hang up when your stuff is picked up by an outsourced company that also has a less-than-preferred contract (like a 2k nondisputable fee). We were delayed 10 days getting our things picked up and were required to sign another contract or lose our initial deposit. We finally got all of our stuff safely and managed to not pay the $5k over the estimate that they didn’t report until the day of delivery, but we were lucky. I would not recommend this company to anyone.

Move size: 1 Bedroom Home Service cost: $4500

Start with our first experience of dealing with "Jim Brock" we HAD to make the decision that minute to go with them or loose out!.. Next day called and NO JIM BROCK working for them anymore! Price increased 3 times before move, and when we tried to get out of it all, we would loose our deposit. Promised 2 week, then told it would be maybe a month. First contract signed for a small move of 25 items that more than tripled by the time the move was done. We spent over $5000 for our items to arrive damaged and some items missing! Sure we have the insurance, which was never explained to be only .69 a pound and never offered anything else! NOW working with insurance is just as big of a nightmare! Sent in all the forms electronically only to receive notice of thisDear Valued Customer,

If you are experiencing difficulties in scanning and attaching the required information to better validate your case against your moving company, you may send us the COMPLETE CLAIM PACKAGE via US Postal Mail.

MovingClaims.net

P.O. Box 630686

Miami, FL 33163

Remember: Due to the COVID - 19 we ONLY pick up mail once a month. This may delay the process of your claim and final resolution.

THEY ONLY GET mail once a MONTH! WTH is this? AVOID this company at ALL COSTS!

They LOST: A mini fridge, a chair cushion, Legs to a couch, exercise foam mats.

BROKE a duncan phyfe table leg, 3 of my 6 chairs to the table, a hutch has a huge gouge out of it and so much more....

Move size: 1 Bedroom Home Service cost: $5000

This company delivered about one third of my actual belongings. Of the two thirds that were delivered, only a portion were not broken or damaged. They delivered my piano without the legs. They altogether did not deliver my childrens bunk beds. They broke my washing machine and China cabinet, tore 2/5 mattresses, broke the glass top to my coffee table and then said they threw it away prior to arrival due to how broken it was, I did not receive the large three piece mirror for the top of our major chest of drawers- it simply didn’t arrive- just like the bunk beds and bookshelf. This is only what I’ve found so far. I would never recommend this broker or the company they hired. Save yourself money and heartache and go somewhere else with your business. Also, always get third party insurance. The insurance these companies provide is at a 60 cent per pound compensation so you are severely underpaid for your lost or damaged items. Again, save yourself frustration and money and go somewhere else.

Move size: 3 Bedroom Home Service cost: $14000

My partner is a quadriplegic. I am moving all myself. I was quoted 2500$ and then the sales rep died so they cannot go back to tell me what I was originally told... They charged $500 and then refunded it because inventory lied to me. Then, day of moving, it was $4100+. The entire time sales vs. inventory on who was trying to actually "make the money" from me. Then, the actual movers (Not American Plus - they outsource) said my check bounced and its $35 and need pmt or ill be charged $100 then $25 everyday that it's late; YET my bank said my check was never ran. Everything about this company is shady. Even Todd,director of sales who directly texted me but then never returned my call... or how I left voicemails with customer service. Todd even admitted that since Apollo died, he couldn't see what went wrong... AND the shady part is, I can't see the original quota now. As they make new quotes, your file is updated and does not represent what you originally signed! It's SOOO scammy and shady. Shame on you! I've turned into BBB, and will continue to spread my experience. On top of that, we have an attorney who is looking to work my case pro bono out of help for John's injury and our lack of resources. I feel like I told Apollo that and told him WHY I needed genuine help and not to be sold like a sales person. They absolutely lied, and it seems every department is against the other!

Move size: 1 Bedroom Home Service cost: $4200

After loading my items onto the truck, I was told it took up 431 additional cubic feet (710 total) on the truck. Over the phone the American Plus rep (Phillip) told me if the list of items to be loaded that I provided was correct, the binding estimate fee would lock in my total cost as long as that initial list was correct. At this point the movers had closed locked up the truck and were sitting in the idling vehicle as one crew member demanded payment of half the new balance ($1,900). American Plus customer service and sales personnel didn't answer or respond to my phone calls, voicemails, or emails for 2 weeks. When I finally got someone on the phone (Kat) she confirmed the pricing shouldn't go up if the inventory list matched their list from the original agreement, she said she would request the inventory list from the movers and hurried me off the phone. I spoke with Maria about a week later checking on the status of their request again, and offered to send the copy I had. Maria reviewed the paperwork and confirmed that the inventory did not increase in number, but stated "it is still possible that your items used more space on the truck." She said it might help if I could give her more details about then asked for more details of how much space my items took up on the truck. I responded to her email stating my items and the items already on the truck from another customer took up less than a quarter of the truck. She never responded. Meanwhile, I've had a complaint on the BBB website since the morning after my items were loaded. The company's responses on the BBB claim the binding estimate fee only applies to my rate per cubic foot. My items finally arrived in my new city and when they delivered the items they demanded payment in cash of $1,900 and threw in a threat of additional $1,500 charges. After everything was unloaded I measured and documented the actual space they take up. Rounding up by a fair margin, my items took up roughly 289 cubic feet of space. I emailed the photos and measurements to Maria in customer service, who responded saying items don't always take up all the space in an area and we have to account for the way they were loaded onto the truck, basically stating she thought a charge for 710 cubic feet reasonable. Just so we're clear, for my items (289 cubic feet) to take up 710 cubic feet of space on the truck, the movers would have to load my items onto the truck only to half the height or less.That leaves 421 cubic feet of EMPTY SPACE. I responded to the BBB complaint with the new evidence that there was only about 10 additional cubic feet. They have yet to reply.

Move size: 1 Bedroom Home Service cost: $5000

DO NOT USE! ZERO STARS!! They underestimated the quote and charged me an ADDITIONAL $1400 dollars on the day of my move. The mover that picked up my stuff said the office always does that, as though it was no big deal. They broke multiple pieces of my furniture and lost one of my boxes. The person who unloaded my belongings sexually harassed me and threatened to charge me $300 dollars to unload my belongings because I refused to perform sexual favors for him! I CANNOT BELIEVE THIS COMPANY GETS AWAY WITH THIS!! He STOLE $150 dollars from me and only unloaded my belongings into the lobby of the building when the contract clearly stipulates a door to door move. I filed a complaint with the company and they said was was entitled to $36 in compensation. An absolute joke! This company is fraudulent and needs to be shut down. On top of it all, the company is impossible to get ahold of. They never knew where my items were literally until the day before they arrived and the people who picked up my belongings were a day late with no communication and it pushed my entire move back and costed me hundreds in changed plan fees. Literally the WORST moving experience of my life!

Move size: 1 Bedroom Home Service cost: $4200

This is a scam company. I had to find a mover quickly to move my 90-year old father from Oregon to Utah and unfortunately I selected these guys. They lied from the start and continued to lie through the entire moving process. It took them 13 WEEKS to deliver my fathers' property, with virtually NO contact or communication during that time period, with the exception of me contacting them. They hired a New Jersey trucking company, AMM Trucking, to make the actual move (American Plus is a BROKER, not an actual MOVER: be sure you understand the difference before hiring anyone!), and AMM was just as bad with communication. The move ended up costing me nearly $2500. more than estimated, plus the nearly $2,000. it cost me in attorney fees to pressure these jerks to deliver my dads' property. Under NO circumstances believe anything these people tell you, they are all corrupt and in this game just to screw people over. My fathers' property was finally delivered and it happened to be in good condition, unlike many of the other reviews of this company I've seen, so I consider myself fortunate with that outcome. Save yourself a huge amount of heartache and STAY AWAY from this company at all costs!!

Move size: 2 Bedroom Home Service cost: $6000